We’ve been communicating with members about the change in administrator from 1 November, the temporary pause in services and what to expect. If you’re asked about the change, please reassure them that the Scheme hasn’t changed and any pension payments will continue to be paid as normal throughout this period.

During this time, they won’t be able to:

• Access our website or My Pension Online
• Contact us by phone, secure webchat or social media
• Submit or track applications online.

Members should be advised that if they experience an urgent life event while services are unavailable, such as a bereavement, serious ill-health, or serious financial hardship, they should contact us via urgent@teacherscorp.com. Enquiries that don’t relate to bereavement, serious ill-health or serious financial hardship won’t be reviewed, responded to or actioned through this mailbox.

We’ve created a member transition factsheet (PDF, 60 KB) (This link opens in a new window) which may be useful to share with your staff to keep them informed.