Temporary pause of service

Protecting personal information is our priority. To securely and accurately transfer over two million member and 15,000 employer records to the new administrator, some of our services will be temporarily unavailable. This will be between 22 October until 2 November. This is necessary to enable the safe extraction, transfer and testing of member and employer data between the current and new administration systems.

During this period, you won't be able to:

• Access the website
• Access your Employer Portal account
• Contact us by phone or email
• Provide your monthly submissions
• Participate in our training programme.

Members of the Scheme won't be able to:

• Access the website
• Access My Pension Online
• Contact us by phone, secure webchat or social media
• Submit or track applications online.

Any monthly submissions you've already submitted up to that date, or queries you've raised with us, won't need to be resubmitted after this period. Existing requests will continue to be progressed once services resume.

We've created a Transition factsheet (PDF, 73 KB), to help you understand this further and what to expect.