Seasonal opening times

We'll be adjusting the opening times of our Employer Helpline along with our Member Contact Centre, Webchat facility and WhatsApp service over the festive period. To make sure you know when you can contact us for support, please take note of our opening hours:

Christmas Eve 8:30am - 12:30pm
Christmas Day Closed
Boxing Day Closed
27 December Closed
28 December Closed
New Year's Eve 8:30am - 12:30pm
3 January 2022 Closed

Our opening hours will remain the same throughout the rest of the Christmas and New Year period.

Members can still use our Help Bot service using the “can we help?” icon on our website.

Last Updated: 14/12/2021 14:54