Advising members on contacting us

Recently, we’ve received several calls from members on our Employer Helpline. We’d like to remind you that the Employer Helpline is a distinct service offered solely for employers.

If members are wanting to speak to us, please direct them to contact us via these methods:

  • Secure messages: My Pension Online
  • Call: 0345 6066166 (BT local rate number)
  • International call: +44 1227 213243
  • Secure chat: Chat icon on the right-hand side of our website

 

Last Updated: 27/05/2026 13:08