Once you’ve been on-boarded on to MCR and a role identifier has been assigned to each member, that identifier must remain the same for that particular role. This requirement is essential to ensure continuity of records and accurate reconciliation of service and salary data.

The identifier must not be altered, even in cases where you may transition to a new payroll provider.

Any modification to an existing role identifier will generate a ‘missing member’ file, as the system will interpret the change as a new and unlinked role, resulting in errors across member records.

For further guidance, please see our quick guide (PDF, 84 KB) (This link opens in a new window).