As part of our commitment to protecting member and employer accounts, we're making changes to Multi-Factor Authentication (MFA) to strengthen security.

We’ve seen an increase in fraud attempts using email-based verification, particularly involving providers such as BT Internet. 

Changes being introduced include: 

• All those accessing the Employer Portal will need to set up MFA
• If you currently use MFA and use email for authentication, you’ll need to switch to a more secure method, such as SMS or an Authenticator app.

Changes are also being introduced for members. While they must continue to use MFA when logging into their My Pension Online accounts, they’ll now need to use either SMS or an Authenticator app as email won’t be available as an authentication method.

We’ll provide you with further details shortly so please watch out for our email on the changes and timeline for when this will be introduced.