As part of our commitment to protecting member and employer accounts, we’ll soon be introducing that all employers will need to use Multi-Factor Authentication (MFA) when they access the Employer Portal.

MFA refers to an additional layer of security that's added to the logging in process. It relies on two forms of authentication: something you know, and something you have with you. The something you know is your password. The something you have with you can be a mobile device. This means that even if your password is hacked, your account will remain secure. 

Due to the increase in fraud attempts using email-based verification, we’ll be removing this method of authentication. However, you’ll still have the choice between two other options of authentication - an SMS text or using an Authenticator app.

If you’re considering using SMS text as your preferred method, we’d encourage you to update your contact details to include your mobile number.  Without this, the SMS text option will not be available to you.

How do I add my mobile number?

Simply log into your Employer Portal account and complete the change contact details form.

Add your mobile number (This link opens in a new window)

How do change my MFA method?

Simply log into your Employer Portal account and complete the change MFA method form.

Change your MFA method (This link opens in a new window)