Service Transition Updates

We've completed the safe and secure transfer of millions of member records as part of the Teachers’ Pension Scheme administration transition.  

The employer and member portals are now available. 

Getting in touch  

You can access guidance on the website and get support through live chat and our Employer Support team. 

As you can appreciate, we’ll have a busy few weeks ahead. During this time, we need your help with prioritising those who have urgent queries. Therefore, we’d only ask you to contact us with urgent queries.

These include: 

• If you’re unable to register 
• If your payroll provider isn’t visible in your ‘Mandatory contacts’ within the portal 
• If you have an urgent member query (relating to member retirement, bereavement or ill-health) 

This will help us to make sure everybody is logged on and to prioritise key cases. Our contact channels remain the same. We’re advising members with any issues they have and how when they should get in touch. If you receive any member queries, please signpost them to our member news story for more information. 

Thank you for your patience as we continue to restore our services following the transition.