Delay in issuing Remediable Service Statements (RSS)

Thanks for your patience as we continue to implement the Transitional Protection remedy.

We’re in the process of sending RSSs to retired members affected by the changes. This will allow them to choose between having their service during the remedy period as either final salary or career average.

To date we’ve issued over half a million RSSs (including Benefit Statement RSS) to members affected by the changes.

Due to the complex nature of the remaining cases, they require manual production. The time to produce each Statement is under review to enable us to provide you with a revised delivery timeline.

We’re having discussions with the Department for Education, and we’ll provide a more detailed response about the delay as soon as we can.

We understand the importance of receiving your RSS and we’re working through the cases as quickly as possible.