We’re continuing to amend members' pension payments where required, following the return of a Choices form, which is included with the Remediable Service Statement.

We apologise for any delay in implementing the new payment. We understand how frustrating this may be and want to reassure you that we’re working hard to reduce delays. 

While we aim to amend payments within 90 days, we recognise that this hasn’t been possible for some members. This is typically due to the complexities involved in the final calculation.

Once you’ve returned your Choices form, we need to carry out further calculations based on the decisions you’ve made. This includes any under or overpayments/ interest charges and other financial considerations that need to be accounted for before your new payment is set up.

In some cases where a member’s employment record has been updated, this will create a further recalculation.

We’ve published a factsheet (PDF, 2 MB) (This link opens in a new window) which helps explains the complexity in more detail. 

The factsheet explains that recalculating entitlements involves a full reassessment of benefits, including commutations, tax implications, and interest adjustments. For example, a member might have a £1,000 overpayment from award payments and a £5,000 underpayment from lump sum entitlements meaning £4,000 is due. Each case requires bespoke checks depending on the type of benefit and any updates to employment records. 

Latest update - 94% of fully protected members have opted to remain in their current arrangement, while 6% have chosen to transition to the career average scheme. 

Please keep checking our website for the latest information.