As part of our commitment to protecting your account, we’ll soon be removing the option to receive Multi Factor Authentication (MFA) codes by email.

 

We’ve seen an increase in fraud attempts using email-based verification, particularly involving providers such as BT Internet, so we’re strengthening security for all members.

 

If you currently use email for authentication, please switch to a more secure method, such as SMS or an authenticator app, as soon as possible.

 

You can change this on My Pension Online (This link opens in a new window).