We want to ensure all members can register and access their My Pension Online (MPO) account without issues.

Please read the following updates:

1. Multi Factor Authentication (MFA)

As part of our commitment to protecting your account, we’ll soon be removing the option to receive MFA codes by email.

We’ve seen an increase in fraud attempts using email-based verification, particularly involving providers such as BT Internet, so we’re strengthening security for all members.

If you currently use email for authentication, please switch to a more secure method, such as SMS or an authenticator app, as soon as possible.

You can change this on MPO.

2. Email providers

Some older or legacy email providers are no longer supported by our system. This means they can’t be used to reset MPO accounts if members are locked out.

If your email address is from any of the providers listed below, you won’t be able to reset your account:

• NTL
• Virgin / Virgin Media
• Tiscali
• TalkTalk
• Blue Yonder.

If you currently use one of these email providers, please contact us so we can help you update your details and get you logged in.

This will ensure you can access your account securely and receive important updates from us.

Help logging in

If you need help logging into MPO please read our short guide (PDF, 403 KB) (This link opens in a new window). 

It tells you what you need to do if:

• You’ve forgotten or no longer have access to the email you registered with
• You’re setting up MFA
• You’ve forgotten your password and MFA information.