As part of our commitment to protecting your account, we’ve removed the option to receive Multi Factor Authentication (MFA) codes by email.

We’ve seen an increase in fraud attempts using email-based verification, particularly involving providers such as BT Internet, so we’re strengthening security for all members. If you currently use email as verification, please set up an Authenticator App or use SMS (UK-only mobile phones).

Using an Authenticator App provides stronger protection for your personal information and helps prevent unauthorised access to your account. The Government Digital Service guidance for online public services encourages users to use an Authenticator App for the highest possible security. Authenticator Apps work anywhere and don’t rely on mobile phone networks.

If you need support, please visit our MFA FAQs or download our logging in guide (PDF, 1 MB) (This link opens in a new window).  

Log in to MPO and change your authentication method today