Temporary change to our contact centre opening times

Our member contact centre will be unavailable from 11am to 2:30pm on the following dates:

  • Monday 5 October
  • Tuesday 6 October
  • Wednesday 7 October
  • Monday 12 October
  • Tuesday 13 October
  • Wednesday 14 October

This is while staff complete essential training for our transition to the new administrator.

During these times you can find information and access online services, including My Pension Online, via our website.

We apologise for any inconvenience caused. For more information about the transition, please visit our news story, Important information about Teachers’ Pensions services.

Last Updated: 02/10/2026 12:32