Member enquiries

0345 6066166  Monday to Friday  8:30am - 6pm  BT local rate number

General enquiries

The best way for members to contact us is through our secure member area My Pension Online.

Before you call

When contacting us we are required to complete some simple verification checks before making amendments to personal details.

Please ensure you have the following details to hand:

  • Full name
  • Date of birth
  • National Insurance number
  • Teachers' Pensions reference number

Contact options

Our most popular contact options are:

  • Secure messages: My Pension Online
  • Call: 0345 6066166 (BT local rate number)
  • International call: +44 1227 213243
  • Web chat: Chat now icon on the right hand side (we’re unable to discuss personal information)

If you make use of a special type of telephone with a small keyboard attached, often known as a minicom device or textphone, we've an option for you:

  • Minicom: 0345 6099899

Finally if you'd prefer to write us our address is:

  • Teachers' Pensions
  • 11b Lingfield Point
  • Darlington
  • DL1 1AX

Welsh Language

If you require a Welsh translation of any Teachers’ Pension documentation, please contact us on the numbers above or via My Pension Online.

Yr Iaith Gymraeg

Os hoffech gael cyfieithiad Cymraeg o unrhyw un o ddogfennau Pensiynau Athrawon, cysylltwch â ni ar y rhifau uchod neu trwy Fy Mhensiwn Ar-lein.

Website feedback

If you have any ideas on how Teachers’ Pensions can offer a better service, we run regular discussion groups with both employers and members and would welcome your input. If you’d be keen to get involved, please contact us via My Pension Online.

We’d love to hear from you!

Last Updated: 18/03/2021 15:12