Teachers' Pensions
Member enquiries

Member enquiries

For members of the England and Wales scheme

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General enquiries

The best way for members to contact us is through our secure member area My Pension Online. Alternatively use the details below, phone lines are open 8.30am - 6.00pm.

When contacting us we are required to complete some simple verification checks before making amendments to personal details.
Please ensure you have the following details to hand:
  • Full name
  • Date of birth
  • National Insurance number
  • Teachers' Pensions Reference number
Call us: 0345 6066166 (BT local rate number) 8.30am – 6pm Monday to Friday
Chat online: Not found your answer online? Web chat is the quickest way to get in touch with us.

Please note we’re unable to take any personal information over web chat. The best way to securely contact us is via My Pension Online.

If you’d like to chat to us start web chat now by clicking the chat now icon on the right hand side.

01325 745789 

Minicom: 0345 6099899
Only to be used with a minicom device or textphone. A special type of telephone with a small keyboard attached.
Write to us: Teachers' Pensions
11b Lingfield Point
Visit us: If you would like to visit us at Teachers’ Pensions to discuss your enquiry, then it's best to call us first to arrange a time.  We can then make sure we have the appropriate information ready to discuss with you.
International callers if you're calling from abroad please use +44 1227 213243.
Welsh Language

If you require a Welsh translation of any Teachers’ Pension documentation, please contact us on the numbers above or via My Pension Online.

Yr Iaith Gymraeg

Os hoffech gael cyfieithiad Cymraeg o unrhyw un o ddogfennau Pensiynau Athrawon, cysylltwch â ni ar y rhifau uchod neu trwy Fy Mhensiwn Ar-lein.

Website feedback

If you have any ideas on how Teachers’ Pensions can offer a better service, we run regular discussion groups with both employers and members and would welcome your input.  If you’d be keen to get involved, please contact us via My Pension Online.

We’d love to hear from you!

Last Updated: 05/08/2019 08:39

Stay safe

We take security seriously. Please don’t send us or anyone else your personal details over web chat.

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