General enquiries

The best way for members to contact us is through our secure member area My Pension Online.

Before you call

When contacting us we are required to complete some simple verification checks.

Please ensure you have the following details to hand:

• Full name
• Date of birth
• National Insurance number
• Teachers' Pensions reference number

You'll also be asked for additional security questions.

If your query is in relation to service history please get in touch with your employer from the time of service.

Due to security reasons we're unable to accept changes to your details via phone, email, secure message or the web chat/WhatsApp service. Please use My Pension Online to update your personal details, or you can write to us.

Contact options

Our most popular contact options are:

• Secure messages: My Pension Online
• Call: 0345 6066166 (BT local rate number)
• International call: +44 1227 213243
• Secure chat: Click the 'Chat with us' icon on the right hand side of our website (please note you will need to be logged out of My Pension Online for this to appear)
• WhatsApp messaging: Click to message on 07545 932848 (This link opens in a new window) (please note this number doesn't allow phone calls)
• Social media: Follow us to send a message (please note this is for generic queries only. An agent won't be able to access your personal record when replying via social media. If we're unable to answer your query, you'll be advised to use an alternative option).

If you make use of a special type of telephone with a small keyboard attached, often known as a minicom device or textphone, we've an option for you:

• Minicom: 0345 6099899

Finally if you'd prefer to write us our address is:

• Teachers' Pensions
• 11b Lingfield Point
• Darlington
• DL1 1AX

Welsh Language

If you require a Welsh translation of any Teachers’ Pension documentation, please contact us on the numbers above or via My Pension Online.