Member enquiries

0345 6066166  Monday to Friday  8:30am - 6pm  BT local rate number

General enquiries

The best way for members to contact us is through our secure member area My Pension Online.

Financial advice

Unfortunately, we’re not authorised to offer financial advice. We can provide you with information which may help you to make a decision about financial decisions but we can’t steer you on the decision you wish to make. We’d recommend you consult with an Independent Financial Advisor. You can find more information here.

Before you call

When contacting us we are required to complete some simple verification checks before making amendments to personal details.

Please ensure you have the following details to hand:

  • Full name
  • Date of birth
  • National Insurance number
  • Teachers' Pensions reference number

If your query is in relation to service history please get in touch with your employer from the time of service.

Contact options

Our most popular contact options are:

If you make use of a special type of telephone with a small keyboard attached, often known as a minicom device or textphone, we've an option for you:

  • Minicom: 0345 6099899

Finally if you'd prefer to write us our address is:

  • Teachers' Pensions
  • 11b Lingfield Point
  • Darlington
  • DL1 1AX

Welsh Language

If you require a Welsh translation of any Teachers’ Pension documentation, please contact us on the numbers above or via My Pension Online.

Yr Iaith Gymraeg

Os hoffech gael cyfieithiad Cymraeg o unrhyw un o ddogfennau Pensiynau Athrawon, cysylltwch â ni ar y rhifau uchod neu trwy Fy Mhensiwn Ar-lein.

Website feedback

If you have any ideas on how Teachers’ Pensions can offer a better service, we run regular discussion groups with both employers and members and would welcome your input. If you’d be keen to get involved, please contact us via My Pension Online.

We’d love to hear from you!

Last Updated: 08/10/2021 10:25