Accessibility statement for Teachers’ Pensions

This accessibility statement applies to content published on www.teacherspensions.co.uk (This link opens in a new window). The website is run by Teachers’ Pensions ('we').

Teachers’ Pensions is committed to making its website accessible. In particular by making reasonable adjustments to provide accessible services or information to enable as many people as possible to use the website.

For example, that means you as a website user ('you') should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

To support making our website accessible we would like to highlight the following:

  • Whilst Teachers’ Pensions communicates important and sometimes complicated information, we use plain English that is easy to read and understand. Where possible, we avoid jargon and complicated terms, and use short sentences and active verbs
  • We aim to make our content personal and focus on people-to-people communication
  • We aim to be conversational and friendly.

Regarding how our website is displayed, help is available from your web browser.

Depending on the web browser you are using, there are several ways to change the display settings to make it easier for you to get the most out of them. For example, you may be able to:

  • Apply font and colour changes
  • Enlarge text
  • Change text and background colour
  • Prevent graphics and images appearing
  • Change the size of the window
  • Change the colour of links displayed on a screen
  • For details on how to apply changes such as these please refer to the help section or website of your web browser

UK charity AbilityNet have further helpful advice on making your device easier to use if you have a disability (This link opens in a new window).

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some of our online forms are difficult to navigate using just a keyboard.
  • Some ‘skip to main content’ links may be duplicated.
  • Some links, headings and labels are not descriptive.
  • Errors are not read as an alert to screen readers.
  • Link focus outline contrast does not meet the minimum standard.
  • Assistive technology users may have difficulty reading a CSV file downloaded as part of the application feature.
  • The Teachers’ Pensions Logo does not have the correct alternative text.

A full and more detailed description of where our website is not compliant with the Accessibility Regulations is set out at the bottom of this statement.

PDFs and other documents

Some essential documents contained within this website are in Adobe Acrobat PDF (Portable Document Format). To view these documents, you will need to download Acrobat Reader (This link opens in a new window).

We recognise that not all our existing PDF’s meet the Accessibility Regulations where required to do so. Going forward we will create new content in both PDF and web pages format where possible.

Information in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

We’ll consider your request and get back to you in 5 working days.

Feedback, including reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or if you think we’re not meeting accessibility requirements, you can contact us by:

Please note this email address is only for accessibility queries and should not be used for technical queries or to report IT problems.

For all queries which are not accessibility related, you can contact us by:

We’ll consider your request and get back to you in 5 working days.

Please note also that Teachers’ Pensions is not responsible for the content of external websites that may be linked from our website. We therefore cannot guarantee the accuracy of our links to these websites. However, if you notice any links that no longer go to the correct page, please contact us by

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Accessibility Regulations. If you’re not happy with how we have responded to your complaint, you may contact the Equality Advisory and Support Service (EASS) (This link opens in a new window).

Technical information about this website’s accessibility

Teachers’ Pensions is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard ( WCAG 2.1) (This link opens in a new window). The non-compliances and partial-compliances are listed below. Regular improvements are being made to rectify these non-compliant and partially-compliant areas, with some sections now being ready for review.

Non-accessible content

The content listed below are non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Details of the non-compliance

WCAG 2.1 Success Criteria Failure

How we will resolve

Further work is needed to amend the following partial-compliance: Unlabelled Form Fields, Misuse of Fieldsets, Missing Fieldset, Missing Alt Text, Visible Label and Accessible Name Inconsistency, Inaccessible Non-HTML Documents

This fails WCAG 2.1 success criterion 1.1.1 Non-text Content

Take corrective action to ensure the outstanding amendments are resolved in line with 1.1.1 Non-text Content by Winter 2024

Further work is needed to amend the following partial-compliance: Incorrect Heading Structure, Empty Headings, Unlabelled Form Fields, Misuse of Fieldsets, Missing Fieldset, Non-Descriptive Link Text, Incorrect Table coding, Untitled Frames, Visible Label and Accessible Name Inconsistency, Inaccessible Non-HTML Documents

This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships

Take corrective action to ensure the outstanding amendments are resolved in line with 1.3.1 Info and Relationships by Winter 2024

Further work is needed to amend the following non-compliance: Inaccessible Non-HTML Documents

This fails WCAG 2.1 success criterion 1.3.2 Meaningful Sequence

Take corrective action to ensure the outstanding amendments are resolved in line with 1.3.2 Meaningful Sequence by Winter 2024

Further work is needed to amend the following non-compliance: Link Styling

This fails WCAG 2.1 success criterion 1.3.3 Sensory Characteristics

Take corrective action to ensure the outstanding amendments are resolved in line with 1.3.3 Sensory Characteristics by Winter 2024

Further work is needed to amend the following non-compliance: Unlabelled Form Fields, Visible Label and Accessible Name Inconsistency

This fails WCAG 2.1 success criterion 1.3.5 Identify Input Purpose

Take corrective action to ensure the outstanding amendments are resolved in line with 1.3.5 Identify Input Purpose by Winter 2024

Further work is needed to amend the following non-compliance: Link Styling

This fails WCAG 2.1 success criterion 1.4.1 Use of Colour

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.1 Use of Colour by Winter 2024

Further work is needed to amend the following non-compliance: Insufficient Colour Contrast

This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum)

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.3 Contrast (Minimum) by Winter 2024

Further work is needed to amend the following non-compliance: Obscured Text

This fails WCAG 2.1 success criterion 1.4.4 Resize Text

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.4 Resize Text by Winter 2024

Further work is needed to amend the following partial-compliance: Missing Alt Text

This fails WCAG 2.1 success criterion 1.4.5 Images of Text

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.5 Images of Text by Winter 2024

Further work is needed to amend the following non-compliance: Link Styling, Insufficient Colour Contrast

This fails WCAG 2.1 success criterion 1.4.11 Non-text Contrast

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.11 Non-text Contrast by Winter 2024

Further work is needed to amend the following partial-compliance: Mouse Dependent Areas

This fails WCAG 2.1 success criterion 1.4.13 Content on Hover or Focus

Take corrective action to ensure the outstanding amendments are resolved in line with 1.4.13 Content on Hover or Focus by Winter 2024

Further work is needed to amend the following non-compliance: Mouse Dependent Areas

This fails WCAG 2.1 success criterion 2.1.1 Keyboard

Take corrective action to ensure the outstanding amendments are resolved in line with 2.1.1 Keyboard by Winter 2024

Further work is needed to amend the following non-compliance: Untitled Frames

This fails WCAG 2.1 success criterion 2.4.1 Bypass Blocks

Take corrective action to ensure the outstanding amendments are resolved in line with 2.4.1 Bypass Blocks by Winter 2024

Further work is needed to amend the following partial-compliance: Non-Descriptive Page Titles, Inaccessible Non-HTML Documents

This fails WCAG 2.1 success criterion 2.4.2 Page Titled

Take corrective action to ensure the outstanding amendments are resolved in line with 2.4.2 Page Titled by Winter 2024

Further work is needed to amend the following partial-compliance: Empty links, Non-Descriptive Link Text

This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context)

Take corrective action to ensure the outstanding amendments are resolved in line with 2.4.4 Link Purpose (In Context) by Winter 2024

Further work is needed to amend the following partial-compliance: Incorrect Heading Structure, Empty Headings

This fails WCAG 2.1 success criterion 2.4.6 Headings and Labels

Take corrective action to ensure the outstanding amendments are resolved in line with 2.4.6 Headings and Labels by Winter 2024

Further work is needed to amend the following non-compliance: Unlabelled Form Fields, Visible Label and Accessible Name Inconsistency

This fails WCAG 2.1 success criterion 2.5.3 Label in Name

Take corrective action to ensure the outstanding amendments are resolved in line with 2.5.3 Label in Name by Winter 2024

Further work is needed to amend the following non-compliance: Inaccessible Non-HTML Documents

This fails WCAG 2.1 success criterion 3.1.1 Language of Page

Take corrective action to ensure the outstanding amendments are resolved in line with 3.1.1 Language of Page by Winter 2024

Further work is needed to amend the following non-compliance: Form Error Handling

This fails WCAG 2.1 success criterion 3.3.1 Error Identification

Take corrective action to ensure the outstanding amendments are resolved in line with 3.3.1 Error Identification by Winter 2024

Further work is needed to amend the following non-compliance: Unlabelled Form Fields, Misuse of Fieldsets, Missing Fieldset, Visible Label and Accessible Name Inconsistency

This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions

Take corrective action to ensure the outstanding amendments are resolved in line with 3.3.2 Labels or Instructions by Winter 2024
Further work is needed to amend the following non-compliance: Unlabelled Form Fields, Misuse of Fieldsets, Missing Fieldset, Visible Label and Accessible Name Inconsistency

This fails WCAG 2.1 success criterion 3.3.3 Error Suggestion

Take corrective action to ensure the outstanding amendments are resolved in line with 3.3.3 Error Suggestion by Winter 2024
Further work is needed to amend the following non-compliance: Form Error Handling

This fails WCAG 2.1 success criterion 3.3.4 Error Prevention (Legal, Financial, Data)

Take corrective action to ensure the outstanding amendments are resolved in line with 3.3.4 Error Prevention (Legal, Financial, Data) by Winter 2024
Further work is needed to amend the following non-compliance: Duplicate ID’s, HTML Markup Errors

This fails WCAG 2.1 success criterion 4.1.1 Parsing

Take corrective action to ensure the outstanding amendments are resolved in line with 4.1.1 Parsing by Winter 2024
Further work is needed to amend the following non-compliance: Unlabelled Form Fields, Misuse of Fieldsets, Missing Fieldset, Visible Label and Accessible Name Inconsistency, HTML Markup Errors

This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value

Take corrective action to ensure the outstanding amendments are resolved in line with 4.1.2 Name, Role, Value by Winter 2024
Further work is needed to amend the following non-compliance: Form Error Handling

This fails WCAG 2.1 success criterion 4.1.3 Status Messages

Take corrective action to ensure the outstanding amendments are resolved in line with 4.1.3 Status Messages by Winter 2024

Disproportionate burden

Not applicable.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every newly released website or update of the website will be designed, built and tested to meet WVAG 2.1 ‘AA’ standards by default.

This website was audited in December 2022 by a third party to inform Teachers’ Pensions where the website is not compliant with these standards, and therefore where improvements need to be made.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 17 November 2023.
Last Updated: 17/11/2023 15:55