Starters and leavers

Teachers’ Pensions has taken over the responsibility for providing starter and leaver information directly to members where an MPO account or email address is available. Members will receive an email directly from Teachers’ Pensions regarding their general change of circumstances which will then direct them to personal information about their pension. To access this they will need to access their My Pensions Online account (and will be advised on how to do this if they don’t already have one).

They’ll also be led to personal information that can be located through My Pensions Online (MPO) in order for them to better self-serve.

To allow Teachers’ Pensions to contact as many members as possible and to help remove the responsibility from yourself, it’s vital to ensure your employees register for MPO. To help you with this, we’ve created a monthly report available on the Employer Portal, that tells you which of your employees haven’t signed up to MPO.

Where we don’t have this information, it’s still your responsibility as an employer to make sure members receive the necessary information.

A member needs to be communicated with if they:

  • are Newly Qualified Teachers
  • are members transitioning to the Career Average arrangement
  • have changed employer
  • have received a refund of their contributions after being in the Scheme for less than 2 years
  • have re-entered teaching
  • have left eligible service in the Scheme or opted out.

We’ve created a range of resources to help you communicate with members who haven’t provided us with their details, ensuring consistency of the messages members receive.

Last Updated: 19/02/2021 15:11


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