We’re launching Employer Secure Messaging

We’ve created a new way for you to contact us with your queries, soon we’ll be launching our Employer Secure Messaging on the Employer Portal.

Secure Messaging, allows you to:

• contact us and provide attachments.
• have a designated reference number for your specific query.
• see an audit trail of correspondence.
• ask both employer and member queries (you have to be the current employer for specific member queries).
• have direct contact with us.

We’ve produced a guide to help you understand the method behind using this function to contact us. You can find the guide(PDF,4 MB) on the Employer Portal.

As it’s important to select the right categories when using the function, we’ve created a breakdown of the categories in a list for your reference.(PDF, 2 MB)