Teachers' Pensions

Accessibility statement for Teachers’ Pensions

This accessibility statement applies to content published on www.teacherspensions.co.uk (This link opens in a new window). The website is run by Teachers’ Pensions. It’s important that our website is accessible and to meet the legal requirement for businesses and organisations to make reasonable adjustments to provide accessible services or information.

For example, that means you should be able to: 

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability (This link opens in a new window).

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some of our online forms are difficult to navigate using just a keyboard.
  • Some ‘skip to main content’ links may be duplicated.
  • Some links, headings and labels are not descriptive.
  • Errors are not read as an alert to screen readers.
  • Link focus outline contrast does not meet the minimum standard.
  • Assistive technology users may have difficulty reading a CSV file downloaded as part of the application feature.
  • Teachers’ Pensions Logo does not have the correct alternative text.

Plain English

Teachers’ Pensions communicates important and sometimes complicated information. There are two simple ways we make it more accessible:

  • We use plain English that is easy to read and understand; we avoid jargon, we use short sentences and active verbs where possible. We aim to be conversational and friendly.
  • Our content is more personal and our focus is the business of people-to-people communication.

Browser Customisation

Depending on the web browser you are using, there are several ways to change the display settings to make it easier for you to get the most out of them. For example, you may be able to:

  • Apply font and colour changes
  • Enlarge text
  • Change text and background colour
  • Prevent graphics and images appearing
  • Change the size of the window
  • Change the colour of links displayed on a screen            
  • For details on how to apply changes such as these please refer to the help section or website of your web browser.

Links to External Websites

We are not responsible for the content of external websites we link to and as such we cannot guarantee the accuracy of our links to these websites. If you notice any links that no longer go to the correct page, please contact us.
 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: engagement@teacherspensions.co.uk (This link opens in a new window)

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: social@teacherspensions.co.uk (This link opens in a new window)

 
The above contact details are only for accessibility queries. This inbox is not for technical queries or IT problems.
 
For all queries which are not accessibility related, you can contact us by:
 
Email: engagement@teacherspensions.co.uk (This link opens in a new window)
 
We’ll consider your request and get back to you in 5 working days.
 

Enforcement procedure

 
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we have responded to your complaint, contact the Equality Advisory and Support Service (EASS) (This link opens in a new window).
 

Technical information about this website’s accessibility

 
Teachers’ Pensions is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
 

Compliance Status

 
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard ( WCAG 2.1) (This link opens in a new window), due to the non-compliances listed below.
 

Non-accessible content

 
The content listed below are non-accessible for the following reasons.
 

Non-compliance with the accessibility regulations

 

Details of the non-compliance

WCAG 2.1 Success Criteria Failure

How we will resolve

We do not provide a descriptive text transcript (including all relevant visual and auditory clues and indicators) for non-live, web-based audio.

This fails WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only (Pre-recorded))

All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only (Pre-recorded)) .

We do not provide a descriptive text transcript OR an audio description audio track for non-live, web-based video.

This fails WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded))

All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded)) .

We do not provide audio descriptions for all video content

This fails WCAG 2.1 success criterion 1.2.5 (Audio Description (Pre-recorded))

We are aiming to satisfy WCAG 2.1 success criterion 1.2.5 (Audio Description (Pre-recorded)) by February 2021.

We do not provide a sign language video for all media content that contains audio.

This fails WCAG 2.1 success criterion 1.2.6 (Sign Language (Pre-recorded))

We will assess future content to understand whether we are able to meet this standard.

When an audio description track cannot be added to video due to audio timing (e.g., no pauses in the audio), we do not provide an alternative version of the video with pauses that allow audio descriptions is provided.

This fails WCAG 2.1 success criterion 1.2.7 (Extended Audio Description (Pre-recorded))

We will assess future content to understand whether we are able to meet this standard.

We do not provide a descriptive text transcript for all pre-recorded synchronized media. We only provide a descriptive text transcript for all pre-recorded media that has a video track

This fails WCAG 2.1 success criterion 1.2.8 (Media Alternative (Pre-recorded))

We will assess future content to understand whether we are able to meet this standard.

Not all of our pages are readable and functional when the text size is doubled.

This fails WCAG 2.1 success criterion 1.4.4 (Resize text)

We are aiming to satisfy WCAG 2.1 success criterion 1.4.4 (Resize text) by the end of February 2021.

We have not produced audio of speech with no or very low background noise so the speech is easily distinguished.

This fails WCAG 2.1 success criterion 1.4.7 (Low or No Background Audio)

We will assess future content to understand whether we are able to meet this standard.

We use images of text for purposes other than for pure decoration ( or where a particular presentation of text is essential to the information being conveyed..

This fails WCAG 2.1 success criterion 1.4.9 (Images of Text (No Exception))

We will assess future content to understand whether we are able to meet this standard.

Not all page functionality is available using the keyboard.

This fails WCAG 2.1 success criterion 2.1.3 (Keyboard (No Exception))

We will assess future content to understand whether we are able to meet this standard.

Automatically moving, blinking, or scrolling content that lasts longer than 5 seconds cannot be paused, stopped, or hidden by the user.

This fails WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide).

We are aiming to satisfy WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide). by the end of February 2021.

Automatically updating content (e.g., automatically redirecting or refreshing a page, a news ticker, AJAX updated field, a notification alert, etc.) cannot be paused, stopped, or hidden by the user nor can the user manually control the timing of the updates.

This fails WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide).

We are aiming to satisfy WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide).by the end of February 2021.

It is not visually apparent which page element has the current keyboard focus (i.e., as you tab through the page, you can not see where you are).

This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible)

We are aiming to satisfy WCAG 2.1 success criterion 2.4.7 (Focus Visible) by the end of February 2021.

Where the web page is part of a sequence of pages or within a complex site structure, there is no indication of the current page location, for example, through breadcrumbs or specifying the current step in a sequence (e.g., "Step 2 of 5 - Shipping Address").

This fails WCAG 2.1 success criterion 2.4.8 (Location)

We are aiming to satisfy WCAG 2.1 success criterion 2.4.8 (Location) by the end of February 2021.

There are links (or form image buttons) with the same text that go to different locations.

This fails WCAG 2.1 success criterion 2.4.9

We are aiming to satisfy WCAG 2.1 success criterion 2.4.9 by the end of February 2021.

The language of page content that is in a different language is not currently identified using the lang attribute (e.g., <blockquote lang="es">).

This fails WCAG 2.1 success criterion 3.1.2 (Language of Parts)

We are aiming to satisfy WCAG 2.1 success criterion 3.1.2 (Language of Parts)
by the end of February 2021.

Words that may be ambiguous, unknown, or used in a very specific way are not always defined through adjacent text, a definition list, a glossary, or other suitable methods.

This fails WCAG 2.1 success criterion 3.1.3 (Unusual Words)

We will assess future content to understand if we wish to meet this standard.

Expansions for abbreviations are not provided by expanding or explaining the definition the first time it is used, using the <abbr> element, or linking to a definition or glossary.

This fails WCAG 2.1 success criterion 3.1.4 (Abbreviations)

We will assess future content to understand if we wish to meet this standard.

A more understandable alternative is not provided for content that is more advanced than can be reasonably read by a person with roughly 9 years of primary education.

This fails WCAG 2.1 success criterion 3.1.5 (Reading Level)

We will assess future content to understand if we wish to meet this standard.

If the pronunciation of a word is vital to understand that word, its pronunciation is not provided immediately following the word or via a link or glossary.

This fails WCAG 2.1 success criterion 3.1.6 (Pronunciation)

We will assess future content to understand if we wish to meet this standard.

PDFs and other documents

Some documents contained within this website are in Adobe Acrobat PDF (Portable Document Format). To view these documents, you will need to download Acrobat Reader (This link opens in a new window).

We recognize that not all our existing PDF’s meet the accessibility. Going forward we will create new content in both PDF and web pages where possible.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every newly released website will be designed, built and tested to meet ‘AA’ standards by default.

This website was audited in May 2019 by a third party.


Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 13 October 2020.
Last Updated: 20/10/2020 10:21