Web chat

Learn more about web chat with our helpful FAQs

  • Answer:

    Currently web chat is an option for members only.

  • Answer:

    Web chat provides you with an opportunity to contact us about your pension and to seek further information about the Scheme. Unfortunately we can’t discuss your personal details over web chat. If you have a question which requires security information, please use My Pension Online.

  • Answer:

    We’re open Monday – Friday between 9am – 4.30pm. If all of our agents are engaged in conversations at the same time, the web chat live icon won’t be displayed. Try again later or use My Pension Online to get in touch.

  • Answer:

    It’s really simple. When you see the web chat icon on the right of the page, click that and you’re off.

  • Answer:

    No, it’s accessible via the Teachers’ Pensions website and you don’t need any special technology to access it.

  • Answer:

    Web chat is available between 9am – 4.30pm, Monday – Friday. If all of our agents are engaged in conversations at the same time, the web chat live icon won’t be displayed. Try again later or use My Pension Online to get in touch.

  • Answer:

    Yes, web chat is available on desktop, mobile and tablet.

  • Answer:

    Yes, our friendly web team responds to all web chat queries.

  • Answer:

    Sorry to hear you’re experiencing issues with web chat, please use our contact us web form.

  • Answer:

    Yes, web chat is safe. However, we’re unable to take personal information over web chat as your security is very important to us. If you want to discuss personal information, please contact us via My Pension Online.

Forms

Ready to apply? Our forms page has everything you'll need to get started.

Forms

Calculators

Get an insight into how your pension is built and explore your options.

Calculators

FAQ's

Find the answers with our range of Frequently Asked Questions.

FAQs