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When you visit and website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device. These cookies are mostly used to make the site work as you expect it to but can also be used to personalise your experience while using the site or provide information to the site owner about how you use it.
Because we respect your right to privacy, you can choose the types of cookies you allow our site to use. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Preferences
Essential Cookies
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These cookies are needed to enable the website to run and to keep it secure. You can set your browser to block or alert you about these cookies but some parts of the will not then work. These cookies do not store any personally identifiable information.
These cookies tell us how our members are accessing and using the site to provide us with information to help improve the website and your browsing experience. If you do not allow these cookies, we will not be able to monitor the site performance when you visit. All information these cookies collect is aggregated and therefore anonymous.
Web maintenance will take place on Sunday 28 April. We apologise for any inconvenience.
WhatsApp
Learn more about WhatsApp with our helpful FAQs.
Please note we're not authorised to offer financial advice. However we can provide you with information which may help you to make a decision about financial decisions but we can’t steer you on the decision you wish to make. We’d recommend you consult with an Independent Financial Advisor.
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Answer:
No, this is just for WhatsApp messaging. We have a dedicated Call Centre if you’d like to call us on 0345 606 6166 between Monday – Friday, 9am -6pm, excluding bank holidays.
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Answer:
Yes, between the hours of 9am - 4.20pm, Monday - Friday, excluding bank holidays, our agents will be on hand to support you. If you contact us at other times of the day our help bot will be on hand to support where possible.
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Answer:
No, WhatsApp messaging is free to use but requires WIFI or data from your phone.
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Answer:
We aim to respond within 48 hours, during the opening hours of 9am – 4.20pm, Monday – Friday, excluding bank holidays.
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Answer:
Yes, WhatsApp messaging is very secure as it’s encrypted end to end. We also require members to complete security checks prior to discussing individual account details. So, before you contact us, make sure you have the following information to hand:
- Full name
- Date of Birth
- National Insurance number or Teachers’ Pensions Reference number.
Unless you manually delete the WhatsApp conversation from your device the conversation and its contents will remain, so please ensure your device is protected by a suitable password and/or pin code.
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Answer:
Read our privacy policy for further information. WhatsApp and our third-party provider- LivePerson don’t access or store your personal details. Your messaging conversations will be added to your account history so when you contact us again our team can see previous enquires. We also require members to complete security checks prior to discussing individual account details. So, before you contact us, make sure you have the following information to hand:
- Full name
- Date of Birth
- National Insurance number or Teachers’ Pensions Reference number.
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Answer:
WhatsApp will be available 24 hours a day, but responses will only be sent from our team between 9am – 4:20pm, Monday to Friday, excluding bank holidays and in order of receipt.
Ready to apply? Our forms page has everything you'll need to get started.
Forms
Get an insight into how your pension is built and explore your options.
Calculators
Find the answers with our range of Frequently Asked Questions.
FAQs