Recently we asked employers ‘What more could we do?’ on our Teachers’ Pensions website to help make managing administration of the Scheme easier.

It’s been really helpful to hear your feedback and we’ve focused on improving what you’ve been telling us!

We’re glad to hear that a lot of you have noticed the improvements we’ve made already this year and here is more details relating to the key areas we have focused on.

Website stability

We understand how frustrating it is to be timed out out of the Employer Portal once you’re logged in, so we’ve focused on increasing the stability and strength of our servers as a priority. A fix was put in place in September and since making the changes, we’ve seen a significant decrease in the error rate, but we’ll continue to monitor the impact.

Member Search and Print

The Member Search is now much easier. A series of new enhanced features have been introduced to the Member Search within the Employer Portal. The improvements which have gone live to date are:-

1. The protection status of the member now features within the results table
2. The results make it clearer whether a member has a My Pension Online account
3. The member print download has been made much simpler and easier. Instead of multiple clicks, you can now download the member print in just one simple click.
4. We’ve also changed how you can search for a member with extra validation now in place. Employers must input a member’s full National Insurance Number and date of birth when requesting a member search.

For the member print we’ve improved the format in line with the changes to the Scheme and provided a series of guidelines, which includes more details on calculating average salary.

Website search function

We know that you’ve had some difficulties with looking for information via the search function. We’ve been working on this to ensure that when you are looking for content on the website using key words, this is providing you with an improved experience and directing you to the information you are looking for.

My Pension Online Search

We’ve often been asked by you if we can let you know which of your employees aren’t registered with My Pension Online. You’re now able on request to get a list of those who aren’t currently signed up. Just email us at engagement@teacherspensions.co.uk (This link opens in a new window)

Templates in Employer Portal

It’s been highlighted that the location of the templates on the Employer Portal should be improved to ensure they’re easier to find. This section can now be found on the left hand menu at all times.

New videos

You asked for new online learning resources to support you in understanding how to complete forms and tasks

As part of our training resources, we’ve been working on a series of new videos to help you with specific tasks for administrating the Scheme. We know it’s sometimes difficult to sign up for a seminar or webinar, so we’ve created these bite-size videos to watch in your own time. For each there’s an overview video and then more detailed presentation which run you through the processes and hopefully answer many of your questions.

We’ve completed the starters and leavers and contributions resources and are currently working on the retirement options.

As well as employer videos, we’ve also created a series of member videos which you may want to signpost your members to.

We’re also committed to improving the following areas in the near future:

• New or expanded online forms
• New and updated tools including a flexibilities calculator and modeller
• Further search improvements
• An improved Employer Portal dashboard
• Emails being responded to directly via the Employer Portal
• A new tax section on the website