In the last bulletin we advised that we’d taken the decision to remove the need to contact us via the Employer Portal and we reverted back to email on Thursday 25 February until improvements could be made. The contact us process via My Pension Online has remained unchanged for members.

We’re currently working on these improvements and engaging with stakeholders to ensure a more effective delivery when we re-launch.  We’re also working on a user guide to provide clearer guidance.

We’ll keep you up to date on progress and timescales through the bulletin and news features on our website.