We thought you’d be interested in the most frequently asked questions we’ve received through our Employer Support Team over the last couple of months

 Service queries

• Format of information – explain Annual Return format and full and part-time salary requirements
• How to provide data via the Employer Portal – what template should be used and how it’s uploaded
• Annual Service Return and Checklists – when it’s required, why is it required and explaining the extra 5 days needed up to 5/4/16

 Employer Portal               

• Password/Pin resets
• Where to find the templates/webforms waiting for employer action
• General navigation on how to use the system

 Certificate of Re-employment  

• When it’s required?
• How to complete the form on the Employer Portal
• What service needs to be provided and for what year?

 Opting In/Out 

• When an Auto Enrolment template is required?
• Confirmation of the election date in circumstances where confirmation letters have not always been received prior to payroll
• Contractual enrolment

 Retirement                                    

• Types or retirement and eligibility
• Progress reports of ongoing cases

We’ll be looking at these questions to improve information on our website so that answers to common queries are easier to find.