We’ve introduced a new error message to the service routines when we process MDC/ASR and TR28 RETURNS. Although it’s called an error it’s essentially a notification informing you of one of the following:-

Error Code 31a - Full-time service received where service already held matches full-time salary but service period differ.

Error 31b - Part-time service received where service already held matches or is within 1% tolerance of part time salary but service period differ.

An email will be sent to you to advise you of the query and then you’ll then be asked to check if the information is correct.

No further action will be required  unless the information is incorrect, in which case please re-submit.