Please can you remind your employees that it’s good practice to ensure they update their details with you, as their employer, as well as with us as the pension scheme administrator through My Pension Online, so that their details match.

We’ve had some occasions where members have updated their details via My Pension Online but haven’t informed their employer, who provides the old details to us, resulting in the member’s personal details held by us reverting back to the old, out of date version.