We’d just like to remind you that we’ve improved the process for members to register for My Pension Online.

Once members are registered they’re able to self-serve and can contact us directly and securely about any queries they may have, relieving pressure on yourselves. They’ll also be able to:

• Access regularly updated Benefit Statements
• Check service and salary is up to date
• Update their personal details
• Use helpful online calculators to plan their future
• Apply for certain flexibilities to enhance their pension

They simply have to complete the online form and tell us:

1) A few personal details
2) Their National Insurance number
3) Their email address - we recommend a personal email.

Having an MPO account means that when a member starts or leaves the Scheme we’ll provide them with all the information they need, taking the responsibility from you. However, if they haven’t registered or we don’t hold an email address for them, the responsibility to make sure they receive the necessary information is yours.

For more information about when it’s your responsibility to communicate with your employees please see our website. Or, if you want to find out which of your employees don’t currently have an MPO account, you can access your monthly MPO report via the Employer Portal.

In addition, we’ve created a poster (PDF, 335 KB) (This link opens in a new window) which you can display in staff rooms so members can find out about registering and making the most of their pension.