Please help us in ensuring that members’ records are set up correctly. Inconsistencies lead to a member not being able to sign up to My Pension Online as their details don’t match.

The key challenges when records are being set up are:-

• Wrong titles (Mr, Mrs, Miss)
• National Insurance Number (NINO) – if the member is originally set up using a ‘QQ’ number because the NCTL or first employer didn’t have the NINO, it’s important that when you are provided with the correct NINO the original record is updated rather than a new record with the correct NINO being set up, creating a duplicate record.