Over the last few months we’ve increased the size of our Contact Centre Team and made improvements to the member helpline. We’ve started to see the benefits of this with a reduction in call queues and an increase in the volume in calls answered compared to January 2017 (32% more answered in January 2018)

Mondays and Fridays are still our busiest days by a significant margin, so if you’re encouraging a member to call us, please advise them it may be better to try Tuesday - Thursday.

The easiest way for a member to contact us is online via their MPO account.