Based on user feedback from members and employers we’ve made the log in process easier while still retaining the same level of security.

Members and employers previously entered their email address on step one with characters from their password and PIN on step two. Following the changes, the process has changed to:-

Step 1 – you’ll now be required to enter an email address and full password (not just selected characters)

Step 2 - you’ll be presented with a request for specific characters from your PIN.
If the log in is successful you’ll then be granted access to the Employer Portal (or My Pension Online in a member’s case).

This will also help you if you (or a member) have to reset your details as:

• There’s a single reset and unlock form (replacing the two forms we previously had)
• The temporary password can be copied and pasted into the new password field (minimising mistakes)