We previously informed you that we’d be introducing a report within the Employer Portal to help you identify which of your employees haven’t received the Starter Pack directly from us on joining the Scheme.

This report is now live and ready to use.

This report contains your employees who:

1. Haven’t received the starter information as they don’t have a My Pension Online (MPO) account or we don’t hold an email on their record
2. Have been sent an email (and may or may not have read it) but don’t yet have an MPO account
3. Have been provided with the relevant welcome pack on their MPO however we’ve been unable to contact them via email

The report provides you with the status of that member in relation to the three options above. Please advise members of the need to access this important information on the Scheme.

It’s important to remember that it remains your responsibility to ensure members receive the relevant starter information if we don’t hold an email address.