We’ll shortly be introducing a new automated routine that aims to improve the accuracy of data used for members who’ve recently made a retirement application.

The routine will be going live by the beginning of May and the improvement should see not only an enhanced experience of retirement for members, but also avoid any under or overpayments of pension by ensuring we have the correct service and salary details prior to a payment date. Incorrect payments can have a huge emotional impact on retirees as well as creating additional administrative work for a number of our teams to rectify.

Each day, our systems will pick up any members who’ve made an application to take their pension. An email will then be sent to the relevant employer where missing service is identified, asking them to log in to the Employer Portal to view a “Missing service” document in the “Download a file” section. We ask that you complete this missing information and submit to us as soon as possible.