Many employers choose to employ the services of a payroll provider, or buy in software, to make managing the Scheme contributions and service submissions easier. As time passes you may wish to re-tender for new suppliers due to changes in your requirements or just as good practice to ensure you have the best supplier for your needs.

As the employer, you’re responsible for ensuring contributions and service submissions are accurate and received by us in a timely manner. Therefore, when changing supplier, attention needs to be given on the transition to ensure you’re able to continue to meet these responsibilities. This includes information relating to past service as well as new. You’ll need to think about:-

• What will happen to member data held by the outgoing provider or within the outgoing software package?
• Will you hold on to it or will you expect it to be migrated to your new supplier/system? Is this built into the new contract?
• Do you have enough information to answer questions on data submitted by your previous payroll provider or via your old software system?
• Who would you expect to deal with missing service or contribution queries, for a period when you were using an old system or a previous provider?

Please consider these questions if you’re planning a change in software or payroll provider.

If you do choose to change payroll provider at any time please ensure you complete a Declaration and Contact form (XLS, 198 KB) (This link opens in a new window) as soon as possible to ensure we hold up to date contact information for your establishment.