We told you in the last Bulletin that we would direct you to a ‘Missing service’ category within the Debt Avoidance Routine when a retirement application has been submitted but the member has missing service. After discussions we have since changed this category to ‘Retiring Members’ as the action for you is to check the member’s service which may not always lead to missing service.

The routine will remain exactly the same for you however, now, you will be asked to log in to the Employer Portal to view a “Retiring Members” document in the “Download a file” section instead of ‘Missing Service’.