We continue to have a significant number of arrears invoices outstanding. It’s your responsibility to pay the invoices in full, and where appropriate to put in place a local arrangement to collect the arrears from the member. (Please note; arrears shouldn’t be included in the monthly contributions return). If you’re in dispute with the compound interest charged you should still arrange to pay the contributions and forward a separate dispute regarding the interest. Likewise, if you’re having difficulties in agreeing a recovery plan with the member, you should continue to pay the non-employee element of the invoice and contact us (This link opens in a new window) to advise only your share is being paid and you require support regarding the balance.