We’re pleased to advise that the Employer Support Helpline has now re-opened.

We appreciate that the past few months have been a little different in regard to contacting us, but we’re now able to offer phone support in addition to the continuing email support we’ve been providing.

As a reminder, please note that we’re not able to amend or delete service over the phone and all such requests must continue to be emailed (This link opens in a new window) to us.

Our employer phone number remains the same: 0345 300 3756. The opening times remain unchanged: 8:30am – 6:00pm Monday to Friday.

Please bear with us at present, as we’re expecting high call volumes, which may result in longer wait times. If your query is not urgent, please use the email facility.