Changes to My Pension Online and Employer Portal log in process Multi Factor Authentication

This month we’re changing the way members and new Employer Portal account holders log in to My Pension Online and the Employer Portal. This is part of our commitment to make your online experience safer, faster, and more efficient.

Currently our users confirm their identity via a unique password and PIN number. Once MFA is launched a prompt will appear after entering the PIN number to allow your choice of authentication. For members this can be skipped once before the system will force the user to set up the new process. Each time you log in to the Employer Portal you’ll be asked to sign up for MFA, which you’ll be able to skip.

The benefits of MFA are:

  • Enhanced security
  • Better user experience
  • Extended Employer Portal session time.

We advise all employers to use the new authentication, but it’s not mandated for existing accounts at this point.

Once the user decides to use MFA, they’ll be presented with three different options to confirm their identity – SMS, Email or Authenticator App. Depending on their preferred option, they’ll be sent a passcode via that method. The next time a user logs in they won’t be asked for their PIN number, instead they’ll enter the code from their preferred method of authentication.

The only number and email that can be used are the ones recorded on the user’s record. If this is incorrect, please update them via the Employer Portal or My Pension Online for members.

Our aim is to reduce the number of queries generated by our log in, registration and reset system and improve user experience. We’ll be amending our videos and literature to reflect the new changes as well as creating new resources.

Last Updated: 03/05/2022 10:01