Due to the high volumes of members we expect to retire at the end of this academic year, please can you ensure any applications are with us as soon as possible. Please also ensure that any service and salary information submitted is checked for accuracy, is final and is correct.

As we’re coming up to a key time where members choose to retire, we’d like to remind you of the process for checking possible missing service, so you know what to expect.

Emails

Cases are set up by the Data Cleanse team for each member meeting the criteria. As the team works through the case, emails are generated automatically and sent to the relevant employer to amend the gap in service in question. If there are multiple gaps in service, there’ll be a number of emails to you for you to make the necessary updates.

The email you receive will have the title - ‘POSSIBLE MISSING SERVICE – Member NI Number – AB123456’ (example)

You can then access the request via the Employer Portal.

Reminder process

In order to meet the deadlines for processing retirement applications, we’re required to complete the process within ten working days. This process is broken down into:

Day 1 - starts when we notify you of the gap

Day 3 – we’ll issue a reminder

Day 5 – we’ll issue a second reminder

Day 7 – we’ll write to the member to make them aware that we’ve contacted you regarding the possible missing service and are awaiting your response.