We’ve been informed of a common query when resetting your details using MFA and wanted to confirm the position.

You should receive your reset email within ten minutes of performing a reset.

If you're having difficulty locating the email, please check your junk inbox. Your reset link will expire after 24 hours and can only be used once. If you don’t log in within this time, you’ll need to request a new reset.

If you’re having difficulty with the link, please copy and paste it into your browser.

For the most up to date information about MFA visit our FAQs.