We want to make you aware of some changes we’ve made to the way access to the Employer Portal is delegated to new members of staff at a payroll provider, which will make it easier for them to get access to the Employer Portal.

For every new staff member, a payroll provider must provide a Delegation form for every employer that member of staff will work with.

Here’s an outline of the new process with the changes in bold:

• Payroll provider access

1. Employer submits Delegation form to provide access to a payroll provider
2. Approval is confirmed with the primary contact held on our system
3. Access is then given to the Employer Portal and our system by our Employer Portal registrations team

• New staff access at payroll provider

1. Payroll provider submits Delegation form to provide access to new staff member
2. Our Employer Portal registrations team confirms the Delegation form has been received from the employer to give the payroll provider access
3. Approval is confirmed with the main contact for the payroll provider, held on Hartlink
4. Access is then given to the Employer Portal and our system by our Employer Portal registrations team.

We advise that you familiarise yourself and your payroll provider (if you use one) with the new process.