We’ve been made aware that some employers are experiencing issues when attaching documents to a message. To avoid this issue, it’s important that you follow the required naming conventions.

File names must only contain the alphanumeric characters (A-Z, a-z or 0-9) or hyphens (-).

File names shouldn’t have any spaces between words, for example it should be ‘annualallowance’ and not ‘annual allowance’.

If you need further support, feel free to read our Employer Secure Messaging Guide (PDF, 7.0 MB) (This link opens in a new window) and Employer Secure Messaging Categories Guide (PDF, 2.2 MB) (This link opens in a new window).