We’ve recently updated the Monthly Breakdown template in the Employer Portal with the latest tiered member contributions information. Please only use this template for April 2025 onwards. For any past errors, you must use the previous template relevant to the month you’re submitting for. This will provide the appropriate contributed tiered rates, whereas the new template would generate an error as the rates would be incorrect.

We’ve also identified a number of cases where the ‘No’ check on the Monthly Breakdown template has been updated with ‘Added Pension’ or ‘Arrears’ as the reason for not balancing. 

Added Pension shouldn’t be included in the tier total. There are several boxes for the different forms of Added Pension that should be completed with the relevant figures. 

If you’ve any arrears for a previous financial year, please contact us and we’ll invoice you accordingly. 

If you’ve agreed a repayment plan of arrears with a member, you shouldn’t be using the submission as a ‘payment plan’. You should be paying the invoice in full and having a separate internal recovery method with the member.