Security information

Help us protect your data online

We work hard to ensure you’re safe and secure online.

Our website is built to comply with government standards of data management to ensure confidentiality, integrity and availability of data.

And you can help us by making sure your details are kept up to date. Simply log in securely to your online account at (This link opens in a new window)

If you don’t have an online account please sign up at (This link opens in a new window)

Contacting us

The way we communicate with you has changed. All digital communications are now sent and received via our online secure Portal – My Pension Online (MPO).

Security is paramount to Teachers’ Pensions and this initiative is to ensure your data is securely managed and where possible eliminate non secure email.

If you don’t already have an MPO account please sign up here today. MPO is an online PIN protected portal that not only lets you contact us securely but also check and manage your personal pension information. You can complete a range of tasks including checking up on your Benefit Statement, updating your personal details, completing online forms and accessing a range of tools and calculators.

Don’t worry about checking your account; we’ll email you once we’ve replied to let you know there’s a message in your inbox.

Email security

From time to time we’ll send emails to you to ensure you’re kept up to date with your pension. But we want you to recognise a fraudulent email if you receive one. Things to look out for include:

  • The sender’s email address doesn’t tally with our website address.
  • A prominent website link. These can be forged or seem very similar to the proper address, but even a single character’s difference means a different website.
  • A request for personal information such as user name, password or bank details – Teachers’ Pensions will never ask for this information.
  • The email contains spelling and grammatical errors.
  • The entire text of the email is contained within an image rather than the usual text format.
  • The image contains an embedded hyperlink to a bogus site.

Keeping yourself safe

Follow these simple rules to keep safe online.

  • Check a website is secure before you enter any details. Look for the ‘https’ at the start of the web address and the padlock next to the address bar.
  • Keep your internet security software up to date, and run regular scans and system updates.
  • Act with care when clicking links or downloading attachments from unsolicited emails.
  • Remember never share personal or security information via email, web chat or on a website that’s been sent to you via email.
  • Most importantly stay vigilant when emailing.

What should you do if you think you’ve received a scam email?

  • Don’t click on any links in the scam email.
  • Don’t reply to the email or contact the senders in any way.
  • If you have clicked on a link in the email, don’t supply any information on the website that may open.
  • Don’t open any attachments that arrive with the email.

If you think you’ve been a victim of fraud, report it to Action Fraud. (This link opens in a new window) Action Fraud (This link opens in a new window) is the UK’s national fraud and crime reporting centre. Alternatively, you can speak to an advisor on 0300 123 2040.

Last Updated: 24/08/2023 14:35