We’ve previously explained the importance of checking a member’s record when they’re coming up to retirement, in order to identify any missing service.

Following feedback through Stakeholder groups we’ve reviewed the reminder process for possible missing service, which previously gave you ten working days to respond, to allow for additional time when a member isn’t imminently retiring.

The updated process is set out below:

• Day 1 – Starts when we notify you of the missing service gap:
We’ll confirm the member’s Teachers’ Pensions Reference number and the establishment they work at, and request that you respond with the information in ten working days
• Day 10 – 1st reminder:
We’ll again confirm the member’s Teachers’ Pensions Reference number and the establishment they work at, and ask that you respond within ten working days
• Day 20 – final reminder:
As with both previous notifications we’ll confirm the member’s Teacher’s Pensions Reference number and the establishment they work at, and ask that you respond within ten working days
• Day 30 – If no response has been provided by this point, we’ll contact the member and suggest that they speak to you.

This means that you’re now given 30 working days to respond to the query so the member record can be corrected, ultimately reducing the workload when a member submits their retirement application form.

The updated process is due to start from October.

If you’d like to take part in future Stakeholder groups to help provide feedback on the service we provide, please get in touch (This link opens in a new window).