Recently we’ve had members call the Employer Support Team. We’d like to remind you that this team is unable to take calls dealing with member queries as they’ve not been specially trained to do so, therefore please don’t pass the Employer Support Team phone number to members.

If you’re advising a member to contact us, this should be on 0345 606 6166, as this will take them through to our Contact Centre team who’ll be able to deal with the member’s query in the correct manner and will prevent members being frustrated at the level of service they’re being offered. It’ll also free our Employer Support Team to answer your queries.