2024 Round up

Employer Toolkit

In 2024 we successfully launched the Employer Toolkit to help you with member queries. The toolkit hosts a range of resources we’ve created including email templates, posters, factsheets and guides.

We’ve developed themes based on your feedback in focus groups and during our TPAF sessions to help tailor the toolkit to what you’ll find useful.

We’ll continue to add to the toolkit throughout 2025, expanding on what we currently have.

Employer Secure Messaging

Since the launch in early December, we’ve successfully made Secure Messaging the main way for you to contact us with your queries.

If you need support, view our Employer Secure Messaging Guide (PDF, 7 MB) (This link opens in a new window) and the Secure Messaging Categories guide (PDF, 2 MB) (This link opens in a new window).

New resources

Throughout 2024 we’ve created several new resources for you to utilise when administering the Scheme. The aim of our resources is to help you through difficult processes and to ensure you’ve all the information you need to perform your responsibilities.

Here is a list of the new resources we’ve introduced in 2024:

Last Updated: 08/01/2025 14:22