As you know on 1 February we launched secure contact us functionality for both employers and members, the member functionality has been very successful and is encouraging more My Pension Online accounts and improved communication between members. On the employer side although successful with some employers, the limitations of having a one on one relationship between the sender and Teachers’ Pensions has caused some problems with larger employers who have teams dedicated to administrating the scheme for its employees. In particular, the nature of the one on one relationship functionality causes issues when trying to distribute work across teams.

Therefore, we’ve taken the decision to remove the need to contact us via the Employer Portal until we can make these improvements, which means we’ll revert back to email from Thursday 25 February. The contact us process via My Pension Online will remain unchanged for members.

Unfortunately during our improvements stage you’ll still receive the auto response message stating the mail boxes aren’t being monitored, please disregard this message.

Can we also remind all employers not to use the mailbox tpmail@teacherspensions.co.uk (This link opens in a new window) as this is not monitored.

We appreciate this has been a significant change in the way we communicate with you and we’d like to thank you for your patience and feedback. We’ll be undertaking testing with employers to ensure this process is as streamlined as possible and will be in touch with more information shortly.