We regularly get queries from members regarding missing service on their pension records. Missing or incorrect service means that a member can’t accurately plan for their retirement, and this will cause issues when they submit their application. 

If a member’s missing service is from their time at your establishment, please update their record as soon as possible. If the missing service is from a previous employer, you should direct them to our FAQs which will help them to know what steps to take.

Visit missing service FAQs (This link opens in a new window)

If you need help updating a member’s service record, please reach out to our Employer Support Team.