Service history

Take a look at the most frequently asked questions about your service history.

  • Answer:

    It's important that you check your service history to ensure the correct details are held as this is what we base your pension benefits on. Any errors not identified now may result in delays when calculating your pension benefits, or result in an incorrect pension amount being paid. If you identify any errors or omissions please contact the employer at the time of service, ask them to investigate and, where necessary, inform Teachers' Pensions about any changes. We will then update your record accordingly.

  • Answer:

    If your employer has included excluded days in their record of your service and salary, this will be mirrored on your Benefit Statement. Days excluded (i.e. (not worked and not counting towards reckonable service in the Final Salary arrangement) are used when deciding the actual reckonable service and salary rate for the period that counts towards your Final Salary benefits, or for Career Average benefits to decide the actual pensionable earnings in the time period. But if you’re part-time we ask your employer to provide your actual part-time pensionable earnings and, although we will still derive the number of days excluded in the period, it’s the actual reported pensionable earnings that will be used to determine your pension benefits.

  • Answer:

    When there is missing service on your record this does not necessarily mean that you or your employer have missed any contribution payments. Missing service is usually caused by details not having been provided correctly to Teachers’ Pensions, which results in a gap in service record.

    You’ll need to speak to the relevant employer for that service period and ask them to update your record accordingly. This will then be reflected on your service history and Benefit Statement.

  • Answer:

    Unless your employer is part of the Monthly Data Collection trial, they send us details of your service and salary once a year (usually between April and July). We use this to update our records, and once we have done so, it’s available on your Benefit Statement. The information on the Benefit Statement can only be as accurate as the information supplied to us by your employer(s).

  • Answer:

    If there are gaps in the service on your Statement and you’re sure that you contributed to the Teachers’ Pension Scheme during that period you have what we call missing service (usually this does not mean that you or your employer have missed any contribution payments, but that your record needs updating).

    Missing service can be easily resolved. If you’re affected, then please contact your employer at the time in question and ask them to provide us with the details we’re missing. The information will be updated on our systems and you’ll be able to view the updated Benefit Statement online through My Pension Online.

     

  • Answer:

    Unless your employer is part of the Monthly Data Collection trial, we’ll receive data on your service and salary from your employer once each year, (usually between April and July), and update your record at that time. 

    If you are a tapered member, we'll not expect to receive your details of service and salary until July of the following year.  Employers can sometimes be late in submitting details or there can be validation problems that take a while to rectify. If this has happened, you can expect to see Career Average service to appear on your record as and when we receive it.

  • Answer:

    The new Benefit Statement allows you to view the individual service lines which make up the multiple/concurrent service.

Forms

Ready to apply? Our forms page has everything you'll need to get started.

Forms

Calculators

Get an insight into how your pension is built and explore your options.

Calculators

FAQ's

Find the answers with our range of Frequently Asked Questions.

FAQs