We have an ongoing request from our Employer Support Team regarding missing service. They receive queries which subsequently are a result of inaccurate records due to full service history not being provided and members not checking and making us aware of this.

Please could you support us by making your employees aware of the importance of regularly checking their records.

When records are not checked over long periods of time, it becomes more difficult in the long term to obtain past records of service and salary and will ultimately mean a member’s retirement benefits could be incorrect or delayed.